Privacy Policy

Maple Online Solutions ("we," "our," or "us") is committed to protecting the privacy of individuals who interact with our services, website, and client portals. This Privacy Policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information We Collect

We may collect the following types of personal information:

• Identification information: first name, last name, company name, job title
• Contact details: email address, phone number, mailing address, province
• Business information: industry, company size, website, service needs
• Payment data: processed via Stripe (we do not store credit card data)
• Usage data: IP address, browser type, pages visited, session duration (via Google Analytics)
• Communications: messages sent via our contact form or by email

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing and managing our professional services
• Communicating with you regarding your projects and inquiries
• Processing payments and issuing invoices
• Sending marketing communications (with your CASL consent)
• Improving our website and services
• Meeting our legal and accounting obligations
• Detecting and preventing fraud

3. Third-Party Services

We use reputable third-party services to operate our business:

• Stripe: secure payment processing. Stripe Privacy Policy
• Google Analytics: anonymized web traffic analysis. Google Policy
• Google Workspace: email and collaboration services

These providers have their own privacy policies. We select partners that offer adequate protections for your data.

4. Information Sharing

We never sell your personal information to third parties. We may share information with:

• Our service providers (for the purposes described above)
• Competent authorities if required by law
• A potential acquirer in the event of a business sale (with your notification)

5. Cookies and Tracking Technologies

Our website uses essential cookies to function properly, and analytical cookies (Google Analytics) to understand how visitors use our site. You may decline non-essential cookies through our consent banner.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and meet our Canadian legal and tax obligations (generally 7 years for financial records).

7. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent to processing (subject to legal limitations)
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Security

We protect your information with appropriate security measures: SSL encryption, access controls, regular backups. However, no system is 100% foolproof.

9. Links to Third-Party Sites

Our site may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated by email to active clients.

11. Contact Us

For any privacy questions or to exercise your rights:

• Email: [email protected]
• Phone: (613) 704-5959
• Address: 1338 Wellington St. W, Ottawa, Ontario K1Y 3B7, Canada